I would like to start off by this, please do not let the lack of reviews avoid working with this company. I was hesitant but the reviews on angi list and home advisor, gave me some comfort (enough to explore). I worked with Mason, who was very helpful, not pressing at all, and understood the investment i was making and wanted to make sure I was comfortable.To add to the situation, I was moving from VA to TX. You can only imagine the trust issues on a large project like this with out being in TX. Mason displayed patient with me, worked around my challenges, and just awesome. I would say, ask about their journey and you will get a clear explanation around the lack of reviews.We had to do foundation work and it involved a whole side of our house. Mason walked me through his recommendation and how Texas dirt brings challenges that I need to considered.The day of work: Mason's team showed up on time (6 team members), started working all day until they finished. Finished = Digging, installing the metal piers (14 total), fixed external cracks that were caused by foundation issues, covered up the wholes, patched up cement, took all the extra dirt and padded it down all around the house to help with lack of dirt, recheck levels in side, had conversations with us through out to explain anything we wanted to know, and (not part of their service), heard my wife scream of a snake siding and saved her from fighting a snake (garden snake), and threw it away (no up charge for killing snake).We still have to go through a couple third party engineering and plumbing inspections to be taken place and I am very confident that there will not be much suprises. Also, If I have an issue i will reach out to Mason who has been responsive and nothing less than amazing to attend to my concerns or questions. I have full confident this will close with out issues. Also, there are warranties around the work they do so if something was to fail - they will be back to fix it with out cost.My hope is that while the companies reviews are going to grow that most people can move forward with Firm Foundation with out the concerns I had because its been nothing less than amazing.
- Featured Customer Review